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Cancellations

Refunds and Cancellations Complaint Policy
Cancellations
you may cancel At any time, and without cause, recurring transactions may be terminated by CCBill, cherokeesfetishes.com, or the Consumer upon notification to the other by electronic or conventional mail, by telephone, or by fax. When the Consumer requests the termination. Consumers are liable for charges incurred by them until termination of service.

If you request cancellation or request a refund from cherokeesfetishes.com, CCBill, your bank, or card issuer, due to unauthorized or fraudulent use, cherokeesfetishes.com can at its discretion, to prevent further unauthorized use, block your information from use by all CCBill Merchants. This will not, however, prevent unauthorized use at Merchants businesses not utilizing the payment processing services of cherokeesfetishes.com, and is not a substitution for your contacting your appropriate channels to prevent further misuse.

If you are taking advantage of a "Free" trial period through a credit card, please be aware of the following: cherokeesfetishes.com will request and your bank will immediately put a "Reserved Funds" hold on your payment method for the amount of the subscription plan you have selected. If the free trial is cancelled within the timeframe allowed by the Merchant, it typically takes the banking system 7 to 10 days to remove the credit card hold from these funds. Please understand that cherokeesfetishes.com has no way to remove this hold in a more expedient manner. During the trial period and up to 7 to 10 days after you cancel, these funds are considered unavailable for use even though technically they are still there, and you could overdraw or exceed the limits of your account. You are responsible for any charges imposed by your issuing financial institution for exceeding your account limits or overdrawing your account.

8. Refunds
Should a refund be issued by CCBILL or cherokeesfetishes.com, all refunds will be credited solely to the payment method used in the original transaction. cherokeesfetishes.com will not issue refunds by cash, check, or to another credit card or payment mechanism.

Requests for refunds are to be directed to

YRK Productions
Yohonna Kerr PO Box 393 Mojave CA, 93502 Yrkproductionsllc@gmail.com

or
contact CCBILL at (https://support.ccbill.com/) via live chat, phone 1.888.596.9279 or email support@ccbill.com


Complaint policy
Our Policy
To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint To publicize the existence of our complaints procedure so that people know how to contact us to make a complaint To make sure everyone at Change knows what to do if a complaint is received To make sure all complaints are investigated fairly and in a timely way To make sure that complaints are, wherever possible, resolved and that relationships are repaired To gather information which helps us to improve what we do All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Procedure
The person who receives an email/written/phone or in person complaint should: Write down the facts of the complaint Take the complainant's name, address and telephone number Note down the relationship of the complainant to Change Tell the complainant that we have a complaints procedure Tell the complainant what will happen next and how long it will take Where appropriate, ask the complainant to send a written account by post or by email so that the complaint is recorded in the complainant’s own words

Resolving Complaints
Stage One The complaint will be formally acknowledged within 48 hours and will be logged to our customer feedback register within 2 working days. An acknowledgement will confirm who is dealing with the complaint and when the complainant can expect a reply. A copy of this complaint's procedure will be attached. In many cases, a complaint is best resolved by the person responsible for the issue being complained about. If the complaint has been received by that person, they should try to do so if possible and appropriate. If it has not already been resolved, an appropriate person (Director) will investigate and take appropriate action within 5 working days. We may ask the member of staff who dealt with the complainant to reply to the complaint. You may be asked to meet the complainant to discuss and hopefully resolve the complaint. This will be done within 5 days of the end of our investigation. Within 2 days of that meeting we will write to the complainant to confirm what took place and any solutions agreed with you. If they do not want a meeting or it is not possible, we will send a detailed reply to the complaint. This will include suggestions for resolving the matter. This will be done within 5 days of completing our investigation.
Escalation Process
If a Customer appeals for the removal of content then content will immediatly taken down until it is investigated.
Stage Two
If the complainant feels that the problem has not been satisfactorily resolved at Stage One, they can request that the complaint is reviewed at Board level. At this stage, the complaint will be passed to Group Managing Director. The request for Board level review will be acknowledged within 48 hours of receiving it. The acknowledgement will confirm who will deal with the case and when the complainant can expect a reply. The Group MD may investigate the facts of the case themselves or delegate a suitably senior person to do so. This may involve reviewing the case and speaking with the person who dealt with the complaint at Stage One. If the complaint relates to a specific person, they will be informed and given a further opportunity to respond. Stage 2 complaints will receive a definitive reply within 10 working days. If this is not possible because for example, an investigation has not been fully completed, a progress report will be sent with an indication of when a full reply will be given. The decision taken at this stage is final. If the complainant is still not satisfied with the outcome of the complaint, they can contact REC, the industry trade association,
Continuous Improvement
Stage 3 We monitor and review the effectiveness of our complaints handling process to ensure that this continuously improves and learnings from complaints handling are carried through into the organization.